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Router Configuration Guides for Broadband Quality Monitor

If your Broadband Quality Monitor graphs are showing full packet loss (red) the cause may be that your router or firewall is not responding to pings (icmp echo request/response) and you must update your router of firewalls configuration. If you are not sure how to do this our users have provided some guides on how to configure your router or firewall for Broadband Quality Monitor:

If your router is not listed above and you are having problems configuring drop us a email at and we shall try and help you!

If you have a router that is not listed and you know how to configure it why not drop us a email with the instructions and any screenshots that will help our users at